6/5/2023 0 Comments Email faux pas![]() Your employer can intercept your email at any time, so keep all of your emails professional. Be aware of exactly what you are sending. Talking about your bad boss and how much you can't wait for him to go on vacation is a bad idea to begin with, but it gets even worse when you accidentally send that message to him later. She then forwarded the string to the client to deliver some information and the client discovered the communication. She had been emailing a colleague back and forth about a client, and had made disparaging remarks about the client. One real estate agent was thoroughly embarrassed when she forgot about this pesky email feature. Be aware of this string if you plan to include another person in the conversation. When you send an email and a colleague sends a response, all of the old messages are displayed below the new ones so that you can follow the conversation. Hitting "reply all" is a huge email faux pas that can cost your company dearly. The gaffe brought the workday to a grinding halt as more than 500 people responded begging everyone to stop responding. People started replying to the message by hitting "reply all," and more users started responding by asking people not to hit "reply all." Of course, they did this using "reply all," which started an hours long saga that the resulted in each member of the organization getting more than 1,000 messages. One person sent a mass message that reached all 33,000 employees at the company. ![]() This can result in another employee replying to you using "reply all" and before you know it, one email has resulted in 250 emails that are clogging up everyone's inboxes all day.Ĭonsider what happened in the summer of 2016 at Thomson Reuters. Don't hit "reply all" and send the message to everyone in the company. Perhaps you have a quick question for the sender. It may be a company-wide email announcing the holiday office closing schedule that is sent to all 350 employees. Sometimes you may receive an email that includes several members. Using ALL CAPS is a major breach of email etiquette, so avoid it at all costs. ![]() Exclamation points can have the same effect, making it appear that you are shouting or being overly enthusiastic. ALL CAPS signifies that you are yelling at the receiver, so beware of using this in your email communication. Both convey the same instruction, but there is a huge difference in how these two messages come across to the receiver.Īt the same token, beware of using ALL CAPS or exclamation points. In the second email, the message offers no pleasantries, is curt and straight to the point. She asks for the same items with the same urgency, yet there is a friendly, almost conciliatory tone. One conveys a more collaborative tone, suggesting that the sender is in a cordial state of mind. "Julie, I need the files by the end of the day. ![]() Hi Julie, is it possible that you can send the files today? Thanks, Kelly Consider the two messages below and the different tones they take: Using the wrong tone in an email can jeopardize your work relationships and cause friction in your office. Your words have to accurately affect your tone so that the receiver understands the message. When you are speaking to someone face to face, you can use facial expressions and gestures to show your intent. One of the major elements that is lost on email is context. Even more embarrassing is sending a half written note that makes it obvious that you weren't finished composing it. Maybe you forgot to "cc" someone on the email who should be included in the string.īefore you hit "send," take a look at what you have written and determine if it is indeed the message you want to convey. ![]() Maybe you have not included complete information and you need to review your message before sending it on its way. Perhaps you should re-read the email to check for any spelling errors. Slow down a bit before you hit the trigger on that "send" button. Understanding email etiquette and avoiding email faux pas is key to a healthy work relationship. Employees that use email are cautioned to be aware of how they use this method of communication to avoid making terrible errors that can cost them dearly. Like any other tool, however, it can be dangerous in the wrong hands. Email is an amazing tool that can allow you to communicate effortlessly in seconds. ![]()
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